Privacy Policy & Terms of Service

Last updated: May 2025

Privacy Policy • Data Collection • SMS Messaging • Terms of Service • Contact

Privacy Policy

Christopher HVAC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us through our website, phone calls, text messages, or in-person service visits.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

  • Contact Information: Name, phone number, email address, and service address when you request a quote or schedule service.
  • Service Information: Details about your HVAC system, the issue you're experiencing, and your property.
  • Payment Information: When payment is required, we process payments through secure third-party processors. We do not store your full credit card number.

Information Collected Automatically

  • Website Usage: We may collect standard web analytics data such as pages visited, time on site, and referring website. This is anonymous and cannot be used to identify you personally.
  • Device Information: Browser type and operating system for website optimization purposes.

How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule and provide HVAC services at your property
  • To prepare and send service quotes and invoices
  • To send appointment reminders and service follow-up messages via SMS or email
  • To respond to your inquiries and customer service requests
  • To improve our services and website
  • To comply with legal obligations

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: With trusted service providers who assist us in operating our business (e.g., scheduling software, SMS messaging platforms), under strict confidentiality agreements.
  • Legal Requirements: When required by law, court order, or government regulation.
  • Business Protection: To protect our rights, property, or safety, or that of our customers.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically no longer than 7 years for service records (for warranty and tax purposes).

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of SMS marketing communications at any time

To exercise any of these rights, contact us at junaidyounis324@gmail.com or call +1 (844) 973-4778.

SMS Text Message Communications

Christopher HVAC may send SMS text messages to the phone number you provide for the following purposes:

  • Appointment confirmation and reminders
  • Technician en-route notifications
  • Service completion follow-ups
  • Maintenance reminders and seasonal promotions
  • Responses to your inquiries

How to Opt In

By providing your phone number and requesting service, or by texting us directly, you consent to receive SMS messages from Christopher HVAC. You may also explicitly opt in by checking the consent box on our contact form.

How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one confirmation message and no further SMS messages will be sent. You may opt back in at any time by texting START or by contacting us directly.

Message Frequency & Costs

Message frequency varies based on your service activity. For service-related messages, you may receive 1–5 messages per service visit. Message and data rates may apply. Contact your mobile carrier for details about your plan.

Help

For help with SMS communications, reply HELP to any message or contact us at junaidyounis324@gmail.com.

We do not share your phone number with third parties for marketing purposes.

Terms of Service

These Terms of Service govern your use of Christopher HVAC's website and services. By accessing our website or using our services, you agree to be bound by these terms.

Services

Christopher HVAC provides heating, ventilation, and air conditioning installation, repair, and maintenance services for residential and light commercial properties. All services are performed by licensed and insured technicians.

Estimates and Pricing

  • Written estimates are provided before work begins for non-emergency services.
  • Diagnostic fees may apply and are typically waived when the repair is approved.
  • Prices are subject to change based on parts availability and actual conditions found on-site.
  • Emergency and after-hours service calls are subject to additional fees as disclosed at time of booking.

Warranty

  • Workmanship: All labor is warranted for 1 year from the date of service.
  • Parts: Parts carry the manufacturer's warranty. We will assist in processing warranty claims.
  • Warranty is void if the equipment is tampered with, improperly maintained, or subjected to misuse or acts of nature.

Customer Responsibilities

  • Provide safe and reasonable access to the equipment and work area.
  • Disclose any known hazards at the property (pets, structural issues, etc.).
  • Payment is due upon completion of service unless credit terms have been arranged in advance.

Limitation of Liability

Christopher HVAC's liability for any claim arising out of services rendered shall not exceed the amount paid for those specific services. We are not liable for indirect, consequential, or incidental damages.

Governing Law

These terms are governed by the laws of the state in which services are rendered, without regard to conflict of law provisions.

Changes to These Terms

We may update these Terms and Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new terms.